Terms and Conditions
Cancellation and Refund Policy
Online reservations must be cancelled 48 hours prior to the trip to be eligible for a refund. Phone reservations must be cancelled 48 hours prior to trip to be eligible for a refund.
If you call after that time frame or do not show up you will be charged the full amount.
Bad Weather Policy
Most of our tours will run if there’s light rain or other moderate weather conditions. In the rare event that we have to cancel a trip due to severe wind or weather, you will have the opportunity to reschedule your tickets or receive a full refund. We reserve the right to cancel cruises if weather conditions are not conducive.
Tour Minimum Policy
Our public tours require a minimum number of guests in order to run. In the unlikely event that your tour does not meet it’s minimum we will contact you in advance to reschedule your reservation or issue you a refund.
Waivers and Other Requirements for Boat Rentals and Jet Ski Tours
You will be required to sign a liability waiver when checking in for a boat rental or jet ski tour. In order to operate (drive) a boat or jet ski you must be over the age of 18 and have a valid US driver’s license. If you were born after January 1st, 1988 you must also have a valid boater’s safty card which you can obtain from our office when checking in 1 hour earl for a $3.00 fee. If you fail the boat operator licensing test you will have an option to retake the test once for an additional $3.00. Children under the age of 18 may ride on the back seat of a jet ski but they may not drive.
Disclaimer About Dolphins for Dolphin Tours
Dolphins are wild animals in their natural habitat, they are not in tanks or netted areas. It is highly recommended that you wear polarized sunglasses to cut the glare on the water to be able to better see these beautiful wild dolphins. Swimming with the dolphins is NOT A GUARANTEE; it depends on the current conditions and is up to the captain’s discretion & safety. If the dolphins are feeding, mating, swimming in the shipping channel, or if the waves are too rough we will not be able to swim with them. Swimming with the dolphins does not mean you will be able to touch or pet them, it only means being in the water with them swimming around you. They could be two to twenty feet from you or not come up to you at all. However, it is pretty rare for us to not see the dolphins. If the captain is unable to anchor the boat near the dolphins you will spend that time viewing them from the boat, which can sometimes be a better vantage point and also very exciting as they often are curious or put on a show.
We love our local dolphins and want them to survive for future generations to enjoy. We wish they would be as excited to see us as we are to see them! But unfortunately, that would mean that they are being fed by people on boats, which is not only illegal, but ultimately dangerous for the dolphins. When conditions are safe and dolphins are around, there are many times when we are lucky enough to have dolphins come right up to the swimmers in the water. And the experience can be amazing! But it is not every time…that is the thrill of swimming with WILD dolphins. When it happens it is by their own choice! Not being forced through training or lured with illegal food.
These are wild animals in their natural habitat doing what they want to do. Our encounters observe them on their terms and depend on what they are doing and their mood. Encounters happen pretty often; however, there is no way that we can guarantee it. We are bound by the laws of The Marine Mammal Protection Act of 1972 and subsequent amendments, in addition to the laws of the State of Florida. We are not allowed to feed or harass dolphins, so we don’t and are very strict about that. Thank you for understanding.